Delivery & Returns

Ecigarette Planet are extremely proud to offer FREE delivery on all orders to UK Mainland postcodes with absolutely no minimum spend !

All orders with a value of over £30 are dispatched within 1 working day after receipt of cleared payment or wherever possible the same day and are shipped FREE of charge via Royal Mail Fully Tracked 24 where delivery is usually next day or within 48 hours. You can also choose the Free shipping via Royal Mail 48 depending on how quickly you require delivery and orders can be tracked via : www.royalmail.com/track-your-item  or via your order details where the tracking number will be assigned.

All orders with a value of less than £30 will be also be sent within 1 working day after receipt of cleared payment or wherever possible the same day and also FREE of charge via Royal Mail 48 and delivery aim is 2 working days or within 72 hours and can be tracked via: www.royalmail.com/track-your-item

If your order is of value of less than £30 you have the option to choose the Royal Mail Fully Tracked 24 service at checkout for a reduced rate of only £1.99 

Handling and packing fees are free and covered by ourselves and apply UK Mainland deliveries only.

Delivery times are an estimate and provided by the courier and not us and any parcel which has not been received within 14 days of shipping is eligible for a replacement or a refund just get in touch with us.

We advise you to group your items in one order as we are not always able to distinct orders placed separately and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Please note our warehouse is closed on weekends and Public Holidays in England and all orders received over this period will be shipped on the next available working day.

If your item is faulty when received, you are able to return it within 30 days and either receive a replacement or a full refund.

If you ordered the wrong product and wish to return for a refund or replacement you can do so within 7 days of receipt. All items must be returned in their original packaging and unopened or unused. Please note we can only replace or refund for unopened and unused items.